Support

Customer Support

If you have any questions about our products, you can contact our support.

How to contact our support

• Via email support@ubitsoft.com
• Using the feedback form

Information to provide

In order for us to provide you with better help and support, please include as much of the following information as possible with your technical support requests:

• The version of the product you are using.
• The version of the Visual Studio or SQL Server Management Studio you are using (including service packs). You can check this in the Help->About menu.
• Your operating system version and edition (including service packs).
• Any instructions to aid us in reproducing the problem you are encountering.
• Error messages and information relevant to problem. Please also check Windows Event Log for corresponding to the problem errors and warnings.
• Screenshot of the problem (if applicable) would be helpful too.

Additional information that can help:

• Computer information: CPU type and speed, amount of memory installed and hard disk free space

Don't hesitate to email to us any questions, comments or suggestions about the program, bug reports or any other relevant subject.

Feedback

Your feedback is very important to us in order we to create better and more useful software for you.

If you have any comments, questions or concerns about any of our products or you have ideas you want to share with us, please drop a note to feedback@ubitsoft.com or submit it via our feedback form.

Feedback Form

Use our feedback form to submit a question or problem directly to us. Please provide as much detail as possible – the more information submitted, the quicker the overall resolution. We are trying to respond promptly to your questions and feedback.

If you have a spam filter installed and in order to receive our response, please be sure that it allows mail from ubitsoft.com.